Customer notice: Coronavirus latest updates and guidance

During these difficult and uncertain times it is our top priority to protect and care for our residents, employees and customers. For the latest updates, please view more information.

Customer notice: Face Coverings

From Thursday 24 September 2020 we are asking our customers to wear face coverings in our centres at all times other than when actually taking part in physical activity.

We are asking that staff assist by reminding customers to wear face coverings. There are exemptions to who has to wear a face covering:

  • children under the age of 11 (Public Health England do not recommended face coverings for children under the age of 3 for health and safety reasons)
  • people who cannot put on, wear or remove a face covering because of a physical or mental illness or impairment, or disability
  • where putting on, wearing or removing a face covering will cause you severe distress
  • avoid harm or injury, or the risk of harm or injury, to yourself or others - including if it would negatively impact on your ability to exercise or participate in a strenuous activity.

Customer notice: Phoenix Sports and Leisure Centre re-opening from Monday 21 September 2020

The fitness suite, group exercise classes, sports hall and 3G pitch are re-opening at Phoenix Sports and Leisure Centre from Monday 21 September 2020.

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Sports hall activities - COVID-19 updates

I have a block booking when can I return?

All customers, clubs and groups with block bookings will be contacted individually to discuss their return.

When will sports clubs return?

All customers, clubs and groups with block bookings will be contacted individually to discuss their return. 


Before you arrive

Please be aware of the following information before you arrive to play:

  • only customers who have pre-booked will be permitted entrance to the centre.  Where an adult is accompanying a child and spectating this is limited to one adult per child
  • please have your proof of booking ready to show staff  - we will need to see this before we can let you in
  • please arrive with the kit you are intending to play in already on – changing rooms and showers will not be available
  • if you usually take a water bottle into the sports hall please make sure you have filled it up at home - there will not be water fountain facilities available
  • we will not be able to loan out any equipment.

During your game

  • Stay at least two metres away from other players (including during play) as far as possible, when taking breaks and before and after play.
  • Do not make physical contact with other players (such as shaking hands or high fiving).
  • Avoid chasing the shuttle down towards another court if other players are using it.
  • For doubles, consider agreeing in advance which player will take the shot if a shuttle travels to the centre of the court.

After your game

  • Please leave the sports hall promptly when asked to do so by staff at the end of the session and leave the facility following any directional signage.