Customer notice: Coronavirus latest updates and guidance

During these difficult and uncertain times it is our top priority to protect and care for our residents, employees and customers. For the latest updates, please view more information.

Customer notice: Face Coverings

From Thursday 24 September 2020 we are asking our customers to wear face coverings in our centres at all times other than when actually taking part in physical activity.

We are asking that staff assist by reminding customers to wear face coverings. There are exemptions to who has to wear a face covering:

  • children under the age of 11 (Public Health England do not recommended face coverings for children under the age of 3 for health and safety reasons)
  • people who cannot put on, wear or remove a face covering because of a physical or mental illness or impairment, or disability
  • where putting on, wearing or removing a face covering will cause you severe distress
  • avoid harm or injury, or the risk of harm or injury, to yourself or others - including if it would negatively impact on your ability to exercise or participate in a strenuous activity.

Customer notice: Phoenix Sports and Leisure Centre re-opening from Monday 21 September 2020

The fitness suite, group exercise classes, sports hall and 3G pitch are re-opening at Phoenix Sports and Leisure Centre from Monday 21 September 2020.

You are here: Home | Home | Birthday parties | Terms and conditions

Terms and conditions


Full payment is required upon booking. All applications for bookings of children’s parties must be made on the relevant booking form. Applications will not be considered from persons under 18 years of age. The council reserves the right to refuse any application and terminate at any time.


If you need to cancel your birthday party please give as much notice as you can. If you cancel within seven days or less (of the party) we are not able to refund the booking fee. If you cancel eight to fourteen days before the party, we’ll refund 50% of the booking fee. If you give us more than two weeks’ notice of cancellation we’ll be happy to refund the entire booking fee.


You will need to complete the relevant photography consent form, this is required on the day of the party.

Party Food

If we are providing the food, final numbers and menu options must be confirmed seven days in advance of the party. Please tell us about any allergies, dietary requirements or health concerns at least one week prior to the party to ensure we can arrange the appropriate menu and staff to cover. We may make an extra charge for specialist food or extra staff that are required. If you would like to provide your own party food we have a food area, the safety of which remains the responsibility of the hirer. The food area must be left clean, tidy and in a reasonable condition ready for the next party.

Admissions Policy

Organising parents must stay in the centre for the duration of the party. Parents/guardians are responsible for their children at all times. The admissions policy must be followed at all times.

Inflatable For children aged 8 years and over. Children must be able to swim 25 metres

Fun & Floats Available for children under the age of 8, the hirer will be advised at the time of booking, the recommended adult to child supervision requirements.

Ski Centre Children aged 5-10years are allowed onto the toboggans. Suitable clothing for the weather conditions should also be worn. You cannot consume food in the Ski Centre that has not been purchased on the premises.

Ice Rink Gloves and clothing covering arms and legs must be worn. Please adhere to the ice etiquette. Notice boards are situated in boot hire and rinkside. You cannot consume food in the Ice Rink/Soft Play that has not been purchased on the premises.

Damage to or loss of property People using these premises do so at their own risk. The Council accepts no liability for any claim for loss or damage unless caused by its own negligence.