Customer notice: Coronavirus latest updates and guidance

During these difficult and uncertain times it is our top priority to protect and care for our residents, employees and customers. For the latest updates, please view more information.

Customer notice: Face Coverings

From Thursday 24 September 2020 we are asking our customers to wear face coverings in our centres at all times other than when actually taking part in physical activity.

We are asking that staff assist by reminding customers to wear face coverings. There are exemptions to who has to wear a face covering:

  • children under the age of 11 (Public Health England do not recommended face coverings for children under the age of 3 for health and safety reasons)
  • people who cannot put on, wear or remove a face covering because of a physical or mental illness or impairment, or disability
  • where putting on, wearing or removing a face covering will cause you severe distress
  • avoid harm or injury, or the risk of harm or injury, to yourself or others - including if it would negatively impact on your ability to exercise or participate in a strenuous activity.

Customer notice: Phoenix Sports and Leisure Centre re-opening from Monday 21 September 2020

The fitness suite, group exercise classes, sports hall and 3G pitch are re-opening at Phoenix Sports and Leisure Centre from Monday 21 September 2020.

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Coronavirus (COVID-19) FAQs - Golf

  • Horsehay Village Golf Course – 9 holes and 18 holes.
  • The Driving Range.
  • The Fitness Suite.
  • The Club House.
  • Footgolf (you will need to bring your own ball).
  • The 19th hole.

Unfortunately not. Customers are required to bring their own equipment.

We would encourage members to cancel pre booked activities if they cannot attend, this will permit another member to book onto that activity. This can be done by accessing the online booking portal or by contacting the leisure centre by phone. For pay as you go customers, our usual cancellation policy applies (minimum 24 hour- notice) and refunds can be received by phoning the centre and cancelling.

We would ask that all members give 24 hours-notice for cancellations.

From Thursday 24 September 2020 we are asking our customers to wear face coverings in our centres at all times other than when actually taking part in physical activity.

Gloves are not permitted to be worn by customers in the facility.