Customer notice: Coronavirus latest updates and guidance

During these difficult and uncertain times it is our top priority to protect and care for our residents, employees and customers. For the latest updates, please view more information.

Customer notice: Face Coverings

From Thursday 24 September 2020 we are asking our customers to wear face coverings in our centres at all times other than when actually taking part in physical activity.

We are asking that staff assist by reminding customers to wear face coverings. There are exemptions to who has to wear a face covering:

  • children under the age of 11 (Public Health England do not recommended face coverings for children under the age of 3 for health and safety reasons)
  • people who cannot put on, wear or remove a face covering because of a physical or mental illness or impairment, or disability
  • where putting on, wearing or removing a face covering will cause you severe distress
  • avoid harm or injury, or the risk of harm or injury, to yourself or others - including if it would negatively impact on your ability to exercise or participate in a strenuous activity.

Customer notice: Phoenix Sports and Leisure Centre re-opening from Monday 21 September 2020

The fitness suite, group exercise classes, sports hall and 3G pitch are re-opening at Phoenix Sports and Leisure Centre from Monday 21 September 2020.

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Coronavirus (COVID-19) - Swim4Life updates

Swimming lessons for all children aged 5 and over will recommence from Monday 14 September 2020.

Due to social distancing rules it is not possible to have teaching assistants or instructors in the water. Due to this we are not able to offer swimming lessons for under 5’s at this time. Children will be in reduced size classes to promote social distancing and will receive a swimming lesson every fortnight so that we can offer a place to all existing swimmers. Swimmers will be allocated to either week 1 or week 2. We will be operating with these arrangements for the remainder of the year and will reassess for 2021.  

Week number Dates
Week 1 14 - 20 September 2020
Week 2 21 - 27 September 2020
Week 1 28 September 2020 - 4 October 2020
Week 2 5- 11 October 2020
Week 1 12 - 18 October 2020
Week 2 19 - 25 October 2020
Week 1 26 October 2020 - 1 November 2020
Week 2 2 - 8 November 2020
Week 1 9 - 15 November 2020
Week 2 16 - 22 November 2020
Week 1 23  - 29 November 2020
Week 2 30 November 2020 - 6 December 2020
Week 1 7 - 13 December 2020
Week 2 14 - 20 December 2020

Rules for safe swimming lessons

Important information

Anyone feeling unwell with symptoms potentially associated with the COVID-19 virus should NOT attend the site under any circumstances.

You are respectfully requested to adhere to these conditions at all times, as the process may be monitored to ensure we are complying with the restrictions.

Anyone not abiding by these guidelines may be asked to leave the facility and future bookings not permitted.
 

From Thursday 24 September 2020 we are asking our customers to wear face coverings in our centres at all times other than when actually taking part in physical activity. 

We are asking that staff assist by reminding customers to wear face coverings.  There are exemptions to who has to wear a face covering:

  • children under the age of 11 (Public Health England do not recommended face coverings for children under the age of 3 for health and safety reasons)
  • people who cannot put on, wear or remove a face covering because of a physical or mental illness or impairment, or disability
  • where putting on, wearing or removing a face covering will cause you severe distress.
  • avoid harm or injury, or the risk of harm or injury, to yourself or others - including if it would negatively impact on your ability to exercise or participate in a strenuous activity.

efore you arrive

Please be aware of the following information before you arrive to swim:

  • parents accompanying a child and spectating this is limited to one adult per child
  • please arrive with your swimming costume on underneath your clothing – it is important that you minimise the amount of time spent in the changing rooms
  • please send your child through to the pool hall to wait at the designated area for their lesson from the glass door onto pool at reception
  • please take your child’s clothes / bag with you to spectate as we are operating a one way system in the centre for swimming lessons.

During the lesson

  • There will be no teaching from in the water.
  • There will be reduced numbers by 50% in each lesson to assist with social distancing in classes.
  • Children will be asked to get out at the side rather than using the steps to avoid touch points.
  • The teacher will use the same equipment for all their lessons and submerge any used equipment in the water after each lesson to clean.
  • Teachers will be delivering lessons from opposite sides of the pool.
  • Children will be able to bring their own goggles but swimming teachers will not be able to adjust them for children.

After Your Swimming lesson

Parents are to leave spectator area upstairs via the corridor past the lift and out following one way system to the back fire exit downstairs into the changing rooms and greet their child after the lesson in the changing rooms.

From Thursday 24 September 2020 we are asking our customers to wear face coverings in our centres at all times other than when actually taking part in physical activity. 

We are asking that staff assist by reminding customers to wear face coverings.  There are exemptions to who has to wear a face covering:

  • children under the age of 11 (Public Health England do not recommended face coverings for children under the age of 3 for health and safety reasons)
  • people who cannot put on, wear or remove a face covering because of a physical or mental illness or impairment, or disability
  • where putting on, wearing or removing a face covering will cause you severe distress.
  • avoid harm or injury, or the risk of harm or injury, to yourself or others - including if it would negatively impact on your ability to exercise or participate in a strenuous activity.

Before you arrive

Please be aware of the following information before you arrive to swim:

  • parents accompanying a child and spectating this is limited to one adult per child
  • please ensure children arrive with their swimming costume on underneath their clothing.  Swimmers will enter pool side from the spectators area. Please follow staff instructions to undress your child. They will enter the pool from the gate directly from the spectators area and be asked to sit on a coloured spot that corresponds with their ability group
  • please send your child through to the pool hall to wait at the designated area for their lesson
  • please take your child’s clothes / bag with you to spectate as we are operating a one way system in the centre for swimming lessons

During the lesson

  • There will be no teaching from in the water.
  • There will be reduced numbers by 50% in each lesson to assist with social distancing in classes.
  • Children will be asked to get out at the side rather than using the steps to avoid touch points.
  • The teacher will use the same equipment for all their lessons and submerge any used equipment in the water after each lesson to clean.
  • Teachers will be delivering lessons from opposite sides of the pool.
  • Children will be able to bring their own goggles but swimming teachers will not be able to adjust them for children.

After your swimming lesson

  • Children will leave the pool via the changing rooms. Parents are asked to leave the spectator area at least 5 mins prior to the end of the lessons and meet their child in the changing village. Please only use showers where absolutely necessary and limit the time taken in the changing area.  Please observe social distancing at all times. 
  • Please dry and dress promptly and leave the facility following any directional signage.  Vanity units and hair dryers will not be available.

From Thursday 24 September 2020 we are asking our customers to wear face coverings in our centres at all times other than when actually taking part in physical activity. 

We are asking that staff assist by reminding customers to wear face coverings.  There are exemptions to who has to wear a face covering:

  • children under the age of 11 (Public Health England do not recommended face coverings for children under the age of 3 for health and safety reasons)
  • people who cannot put on, wear or remove a face covering because of a physical or mental illness or impairment, or disability
  • where putting on, wearing or removing a face covering will cause you severe distress.
  • avoid harm or injury, or the risk of harm or injury, to yourself or others - including if it would negatively impact on your ability to exercise or participate in a strenuous activity.

Before you arrive

Please be aware of the following information before you arrive to swim:

  • parents accompanying a child and spectating this is limited to one adult per child
  • please arrive with your swimming costume on underneath your clothing – it is important that you minimise the amount of time spent in the changing rooms
  • showers will be available pre-swim but please shower at home wherever possible
  • please send your child through to the pool hall to wait at the designated area for their lesson
  • please take your child’s clothes/bag with you to spectate as an alternate changing room will be used after the lesson.

During the lesson

  • There will be no teaching from the water.
  • There will be reduced numbers by 50% in each lesson to assist with social distancing in classes.
  • Children will be asked to get out at the side rather than using the steps to avoid touch points/
  • The teacher will use the same equipment for all their lessons and submerge any used equipment in the water after each lesson to clean.
  • Teachers will be delivering lessons from opposite sides of the pool.
  • Children will be able to bring their own goggles but swimming teachers will not be able to adjust them for children.

After your swimming lesson

  • Children will leave the pool and enter the phase 2 changing rooms on the opposite side to the village change.
  • Parents are to follow the exit arrows at the bottom of the viewing area stairs to meet the child in the phase 2 wet side changing rooms.
  • It is important to minimise time spent in the changing room so please shower at home following your lesson.
  • Please dry yourself and dress promptly and leave the facility following any directional signage.  Vanity units and hair dryers will not be available.

From Thursday 24 September 2020 we are asking our customers to wear face coverings in our centres at all times other than when actually taking part in physical activity. 

We are asking that staff assist by reminding customers to wear face coverings.  There are exemptions to who has to wear a face covering:

  • children under the age of 11 (Public Health England do not recommended face coverings for children under the age of 3 for health and safety reasons)
  • people who cannot put on, wear or remove a face covering because of a physical or mental illness or impairment, or disability
  • where putting on, wearing or removing a face covering will cause you severe distress.
  • avoid harm or injury, or the risk of harm or injury, to yourself or others - including if it would negatively impact on your ability to exercise or participate in a strenuous activity.

Before you arrive

Please be aware of the following information before you arrive to swim:

  • parents accompanying a child and spectating this is limited to one adult per child
  • please ensure children arrive with their swimming costume on underneath their clothing – it is important that you minimise the amount of time spent in the changing rooms
  • showers will be available pre-swim but please shower at home wherever possible
  • please send your child through to the staff door at the deep end to wait at the designated area for their lesson
  • please take your child’s clothes / bag with you to spectate as we are operating a one way system in the centre for swimming lessons.

During the lesson

  • There will be no teaching from in the water.
  • There will be reduced numbers by 50% in each lesson to assist with social distancing in classes.
  • Children will be asked to get out at the side rather than using the steps to avoid touch points.
  • The teacher will use the same equipment for all their lessons and submerge any used equipment in the water after each lesson to clean.
  • Teachers will be delivering lessons from opposite sides of the pool.
  • Children will be able to bring their own goggles but swimming teachers will not be able to adjust them for children.

After your swimming lesson

  • Children will leave the pool via the pre-cleanse showers at the shallow end. 
  • Please only re-enter the changing village if absolutely necessary.
  • Please dry and dress promptly and leave the facility following any directional signage. Vanity units and hair dryers will not be available.