Customer notice: Coronavirus latest update

Due to the latest Government restrictions all of our Leisure Facilities are closed from 9pm on Monday 4 January 2021 until further notice. This includes all Leisure Centres, Horsehay Village Golf Centre, Telford Ski and Snowboard Centre and Telford Ice Rink.

I’m sure you can appreciate the situation we find ourselves in is constantly changing and we are having to react with very short notice to changes in tiers and guidance. Due to this uncertainty and the latest Government restrictions, a decision was made to freeze Direct Debits until further notice this includes the January payment. Any customers who have pay on a quarterly or annual cash basis will have their membership extended to compensate for the closure.

We are hoping that we will be able to re- open when restrictions are lifted. We will keep you informed about our plans.

Whilst our facilities are closed we are delivering an online facebook fitness class programme, download the fitness class timetable.

If you have any further questions regarding your membership please do not hesitate to get in touch in with us at leisure@telford.gov.uk.

Thank you and stay safe.

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Make a change to your membership

If you are looking to make any of the following changes to your membership this can now be completed online:

  • amend your contact details including address, email address and contact number
  • amend your direct debit details
  • make a payment on your account
  • freeze your membership for up to 3 months
  • cancel your membership.

To access the membership portal you would just need your DFC reference number (This can be found on your joining email, on your bank statement or alternatively by contacting the centre direct) along with the postcode that we have registered on the system for you.

Amend your membership online

Alternatively if you need to discuss your membership or speak to a member of our team directly please contact the centre direct.