Customer notice: Coronavirus latest updates and guidance

During these difficult and uncertain times it is our top priority to protect and care for our residents, employees and customers. For the latest updates, please view more information.

Customer notice: Face Coverings

From Thursday 24 September 2020 we are asking our customers to wear face coverings in our centres at all times other than when actually taking part in physical activity.

We are asking that staff assist by reminding customers to wear face coverings. There are exemptions to who has to wear a face covering:

  • children under the age of 11 (Public Health England do not recommended face coverings for children under the age of 3 for health and safety reasons)
  • people who cannot put on, wear or remove a face covering because of a physical or mental illness or impairment, or disability
  • where putting on, wearing or removing a face covering will cause you severe distress
  • avoid harm or injury, or the risk of harm or injury, to yourself or others - including if it would negatively impact on your ability to exercise or participate in a strenuous activity.

Customer notice: Phoenix Sports and Leisure Centre re-opening from Monday 21 September 2020

The fitness suite, group exercise classes, sports hall and 3G pitch are re-opening at Phoenix Sports and Leisure Centre from Monday 21 September 2020.

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Telford Snowboard and Ski Centre - COVID-19 updates

Important information

Anyone feeling unwell with symptoms potentially associated with the COVID-19 virus should NOT attend the site under any circumstances.

You are respectfully requested to adhere to these conditions at all times, as the process may be monitored to ensure we are complying with the restrictions.

Anyone not abiding by these guidelines may be asked to leave the facility and future bookings not permitted.

 

Rules for safe skiing / snowboarding

We want to provide a socially responsible and safe environment for all visitors to the site. Please be aware of the following:

From Thursday 24 September 2020 we are asking our customers to wear face coverings in our centres at all times other than when actually taking part in physical activity. 

We are asking that staff assist by reminding customers to wear face coverings.  There are exemptions to who has to wear a face covering:

  • children under the age of 11 (Public Health England do not recommended face coverings for children under the age of 3 for health and safety reasons)
  • people who cannot put on, wear or remove a face covering because of a physical or mental illness or impairment, or disability
  • where putting on, wearing or removing a face covering will cause you severe distress.
  • avoid harm or injury, or the risk of harm or injury, to yourself or others - including if it would negatively impact on your ability to exercise or participate in a strenuous activity.

Before you arrive

Please be aware of the following information before you arrive to ski:

  • only skiing who have pre-booked will be permitted entrance to the centre. Where an adult is accompanying a child and spectating this is limited to one adult per child
  • please have your proof of booking ready to show staff - we will need to see this before we can let you in.
  • please arrive with your ski clothing on – it is important that you minimise the amount of time spent in the Hut and there will be no access to changing facilities
  • ensure arms and legs are covered in weather appropriate clothing and that you have gloves – you will not be able to use the facilities without them and you will not be able to borrow clothing/gloves
  • where possible please use bathroom facilities before arriving onsite - there will be minimal access to on-site toilet facilities
  • if you usually take a water bottle into the slope please make sure you have filled it up at home - there will not be water fountain facilities available
  • if you need equipment such as skis or boots please know your height, weight and shoe size - we will not be able to loan out any equipment without this information. (This is for your safety and to reduce delays when kitting you out).

During your visit to the centre

  • We will ask you to change into Boots outside on the patio area and leave your shoes in a safe space – please ensure you leave all valuables locked out of sight in your car or left at home.
  • You must observe social distancing and keep 2 metres apart during your recreational, class session or whilst spectating.
  • When queueing for the lifts you must observe social distancing and keep 2 metres apart and do not jump the queue
  • People of different standards and abilities will use the slope. Please respect their right to enjoy their activity.
  • Only skiers/Snowboarders will be permitted onto the slope, any spectators are required to stay in the top patio area/car park.
  • Do not make physical contact with other participants/visitors.

After your ski / snowboard

  • Please leave the slope promptly when asked to do so by staff at the end of the session.  Please do not congregate near steps or hut entrance and exit points.
  • It is important to minimise time spent in the hut so please remove boots outside and leave the equipment in the designated returns area. 
  • Whilst we are pleased to see you; for the safety of all visitors and staff, we would ask you to leave site as soon as possible once your session has finished.

Please download our temporary timetable.

View our FAQs on when we are opening our leisure facilities: