Customer notice: Coronavirus latest update

Due to the latest Government restrictions all of our Leisure Centres and Telford Ice Rink remain closed until further notice. Any customers who pay on a quarterly or annual cash basis will have their membership extended to compensate for the closure and will membership direct debits remain froze during this time. We are delighted that Horsehay Village Golf Centre, Telford Ski and Snowboard Centre will re-open under Government guidance from Monday 29 March 2021. Membership direct debits for these services will resume from this date.

If you are not ready to return just yet though, that’s not a problem. Please refreeze your membership.

I’m sure you can appreciate the situation we find ourselves in is constantly changing but we will keep you informed about our plans to re-open under Government guidance. Please make sure you are following us on Facebook and signed up to our email list to receive the latest news.

Whilst our facilities are closed we are delivering an online facebook fitness class programme, download the fitness class timetable.

If you have any further questions regarding your membership please do not hesitate to get in touch in with us at leisure@telford.gov.uk.

View our Coronavirus (COVID-19) FAQs for more information.

Thank you and stay safe.

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Coronavirus (COVID-19) FAQs - the gym

We are encouraging our members to book their sessions in advance but this is not essential, and if customers turn up and we have enough space in the gym facilities we will allow them in, there is no restrictions on times. Those members who wish to book their slots in advance through the online booking system.

You may be expected to queue as we have limited capacity for each gym session. Please enter and exit the gym by following the social distancing signage and respecting others and their space.

No, we are asking that members attend the gym in their active wear and ready to exercise. This also includes bringing your own water bottle, pre-filled.

For operational reasons we have taken the decision not to open the Health suite’s at this moment in time, and we are working on having these back open in the near future.

Booking activities will guarantee your space and prevent wasted visits.

We are advising that the time in the gym is limited to 1 hour per customer per day to enable as many members as possible access.

Lockers will be available in the changing rooms for swimmers and the small valuable lockers will be available for health & fitness users where provided. For other activities customers will have to take any belongings with them. Coming ‘activity ready’ should reduce the amount of personal belongings you need to bring with you.

Wellington Civic & Leisure Centre, Abraham Darby Sports and Leisure Centre, Horsehay Village Golf Centre, Newport Swimming Pool, Phoenix Sports & Leisure Centre, Oakengates Leisure Centre, Telford Snowboard & Ski-Centre, Stirchley Recreation Centre , Telford Town Park Visitor Centre and Telford Ice Rink.

Slots can be booked online or over the phone a maximum of 3 days in advance, all slots become available from 7am each day.

Members can book multiple gym sessions throughout the week but cannot book multiple sessions within the same day. This is to give everybody a fair chance to make use of the facilities.

We would encourage members to cancel online booking gym slots if they cannot attend, this will permit another member to book onto that slot. This can be done by accessing the online booking portal or by contacting the leisure centre by phone. For pay as you go customers, our usual cancellation policy applies (minimum 24 hours notice) and refunds can be received by phoning the centre and cancelling.

We would ask that all members give 24 hours notice for cancellations.

That is now permitted, but desirable that bookings are all done on line to guarantee a slot. 

Customers who do not have online access, please ring the facility to book your slot. 

Yes, our Personal Trainer will be able to provide safe, socially distanced training for their clients once the gym reopens.

No, providing separate sessions for vulnerable members would not reduce the risk of transmitting coronavirus.