Customer notice: Coronavirus latest updates and guidance

During these difficult and uncertain times it is our top priority to protect and care for our residents, employees and customers. For the latest updates, please view more information.

Customer notice: Face Coverings

From Thursday 24 September 2020 we are asking our customers to wear face coverings in our centres at all times other than when actually taking part in physical activity.

We are asking that staff assist by reminding customers to wear face coverings. There are exemptions to who has to wear a face covering:

  • children under the age of 11 (Public Health England do not recommended face coverings for children under the age of 3 for health and safety reasons)
  • people who cannot put on, wear or remove a face covering because of a physical or mental illness or impairment, or disability
  • where putting on, wearing or removing a face covering will cause you severe distress
  • avoid harm or injury, or the risk of harm or injury, to yourself or others - including if it would negatively impact on your ability to exercise or participate in a strenuous activity.

Customer notice: Phoenix Sports and Leisure Centre re-opening from Monday 21 September 2020

The fitness suite, group exercise classes, sports hall and 3G pitch are re-opening at Phoenix Sports and Leisure Centre from Monday 21 September 2020.

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Coronavirus (COVID-19) FAQs - the gym

You may be expected to queue as we have limited capacity for each gym session, please arrive no more than 5 minutes before your session and queue outside the door as indicated. Please enter and exit the gym by following the social distancing signage and respecting others and their space.

No, we are asking that members attend the gym in their active wear and ready to exercise. This also includes bringing your own water bottle, pre-filled.

Unfortunately, the current Government guidance does not permit the opening of the Spa Pool and due to social distancing only 1 person at a time would be able to use the Sauna or Steam rooms.

Social distancing rules require us to proactively manage the number of participants at all times and record users of the facility. Booking activities will enable this and guarantee your space and prevent wasted visits.

Time in the gym is limited to 1 hour per customer per day to enable as many members as possible access.

Lockers will be available in the changing rooms for swimmers and the small valuable lockers will be available for health & fitness users where provided. For other activities customers will have to take any belongings with them. Coming ‘activity ready’ should reduce the amount of personal belongings you need to bring with you.

Wellington Civic & Leisure Centre, Abraham Darby Sports and Fitness Centre, Horsehay Village Golf Centre, Newport Swimming Pool and Oakengates Leisure Centre.

The fitness suite, group exercise classes, sports hall and 3G pitch are re-opening at Phoenix Sports and Leisure Centre from Monday 21 September 2020.

We will update customers on the re-opening of our other leisure centres in due course. All Stirchley members can use the other facilities whilst it are closed.

Slots can be booked online or over the phone a maximum of 3 days in advance, all slots become available from 7am each day.

Members can book multiple gym sessions throughout the week within the booking period, but cannot book multiple sessions within the same day. This is to give everybody a fair chance to make use of the facilities.

View our timetables for fitness classes and our leisure centres.

Please view our timetable for Abraham Darby Sports and Leisure Centre.

Please view our timetable for Newport Swimming Pool.

Please view our timetable for Oakengates Leisure Centre.

Please view our timetable for Wellington Civic and Leisure Centre.

We would encourage members to cancel online booking gym slots if they cannot attend, this will permit another member to book onto that slot. This can be done by accessing the online booking portal or by contacting the leisure centre by phone. For pay as you go customers, our usual cancellation policy applies (minimum 24 hours notice) and refunds can be received by phoning the centre and cancelling.

We would ask that all members give 24 hours notice for cancellations.

No, we are asking that customers pre book online for all activities. We are not accepting payments at reception at the moment.

Customers who do not have online access, please ring the facility to book your slot. 

Yes, our Personal Trainer will be able to provide safe, socially distanced training for their clients once the gym reopens.

No, providing separate sessions for vulnerable members would not reduce the risk of transmitting coronavirus.

From Thursday 24 September 2020 we are asking our customers to wear face coverings in our centres at all times other than when actually taking part in physical activity.

Gloves are not permitted to be worn by customers in the facility.