Customer notice: Coronavirus latest updates and guidance

During these difficult and uncertain times it is our top priority to protect and care for our residents, employees and customers. For the latest updates, please view more information.

Customer notice: Face Coverings

From Thursday 24 September 2020 we are asking our customers to wear face coverings in our centres at all times other than when actually taking part in physical activity.

We are asking that staff assist by reminding customers to wear face coverings. There are exemptions to who has to wear a face covering:

  • children under the age of 11 (Public Health England do not recommended face coverings for children under the age of 3 for health and safety reasons)
  • people who cannot put on, wear or remove a face covering because of a physical or mental illness or impairment, or disability
  • where putting on, wearing or removing a face covering will cause you severe distress
  • avoid harm or injury, or the risk of harm or injury, to yourself or others - including if it would negatively impact on your ability to exercise or participate in a strenuous activity.

Customer notice: Phoenix Sports and Leisure Centre re-opening from Monday 21 September 2020

The fitness suite, group exercise classes, sports hall and 3G pitch are re-opening at Phoenix Sports and Leisure Centre from Monday 21 September 2020.

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Coronavirus (COVID-19) FAQs - fitness classes

Social distancing rules require us to proactively manage the number of participants at all times and record users of the facility. Booking activities will enable this and guarantee your space and prevent wasted visits.

You may be expected to queue as we have limited capacity for each class, please arrive no more than 5 minutes before your class and queue outside the door as indicated. Please enter and exit the studio by following the social distancing signage and respecting others and their space.

Yes Wellington Civic & Leisure Centre will be providing virtual cycling but due to the relocation of the bikes, Abraham Darby Sports and Leisure Centre will not. Booking will be required for all classes.

A small number of activities do not lend themselves to social distancing or other guidelines and as such have not been included within the current programme. We will keep this situation under review in line with any changes to the guidance.  

The class timetable has been reviewed to ensure social distancing is adhered to, some classes are therefore not available. The class timetable is subject to change.

Slots can be booked online or over the phone a maximum of 3 days in advance, all slots become available from 7am each day.

We would encourage members to cancel pre-booked classes if they cannot attend, this will permit another member to book onto that class. This can be done by accessing the online booking portal or by contacting the leisure centre by phone. For pay as you go customers, our usual cancellation policy applies (minimum 24 hours notice) and refunds can be received by phoning the centre and cancelling.

We would ask that all members give 24 hours-notice for cancellations.

Members can book multiple classes throughout the week within the booking period, and can book multiple classes within the same day.

No, we are asking that customers pre book online for all activities. We are not accepting payments at reception.

Customers who do not have online access, please ring the facility to book your slot. 

We will continue to offer a limited number of online classes, and will let you know when these will happen in our Facebook group. Please note that all pre-recorded online classes are still available to access. Online classes are subject to change.

We will not be providing exercise mats, you will need to bring your own if the class requires one. This is due to customer safety and government guidance. 

Water fountains will not be available, please bring a pre-filled water bottle.

Please do not bring towels for gym or class use, we will provide paper towels and sanitiser spray.

From Thursday 24 September 2020 we are asking our customers to wear face coverings in our centres at all times other than when actually taking part in physical activity.

Gloves are not permitted to be worn by customers in the facility.