Customer notice: Coronavirus latest updates and guidance

During these difficult and uncertain times it is our top priority to protect and care for our residents, employees and customers. For the latest updates, please view more information.

Customer notice: Face Coverings

From Thursday 24 September 2020 we are asking our customers to wear face coverings in our centres at all times other than when actually taking part in physical activity.

We are asking that staff assist by reminding customers to wear face coverings. There are exemptions to who has to wear a face covering:

  • children under the age of 11 (Public Health England do not recommended face coverings for children under the age of 3 for health and safety reasons)
  • people who cannot put on, wear or remove a face covering because of a physical or mental illness or impairment, or disability
  • where putting on, wearing or removing a face covering will cause you severe distress
  • avoid harm or injury, or the risk of harm or injury, to yourself or others - including if it would negatively impact on your ability to exercise or participate in a strenuous activity.

Customer notice: Phoenix Sports and Leisure Centre re-opening from Monday 21 September 2020

The fitness suite, group exercise classes, sports hall and 3G pitch are re-opening at Phoenix Sports and Leisure Centre from Monday 21 September 2020.

You are here: Home | Home | Membership | Telford Loyalty Card (TLC) Leisure Concession Scheme

Telford Loyalty Card (TLC) Leisure Concession Scheme

telford loyalty card logo

To gain concessionary admission, a TLC must be registered at one of our leisure centres. The scheme is available to the groups of Telford and Wrekin residents listed below (except group 2 where concessionary admission is also available to non-residents). A carer accompanying a person in group 2 will be admitted free of charge.

Visit the TLC website

Group 1

People/families in receipt of one or more of the following:

  • council tax benefit
  • healthy start vouchers
  • housing benefit
  • leaving care allowance
  • pension credit.

Group 2

People in receipt of one or more of the following:

  • attendance allowance
  • disability living allowance
  • disabled person's tax credit
  • disability working allowance
  • employment and support allowance
  • industrial disablement
  • mobility allowance
  • personal independence payments
  • severe disablement allowance.

Group 3

People in receipt of:

  • carer's allowance.

Group 4

  • Full time students aged 16 or over.

Group 5

  • Active serving Armed Forces or Veterans.

Group 6

  • Young carers

Concession rates

People in groups 1, 2 and 3 are entitled to a discounted rate of £1 for a swim during public sessions, at least 40% off other non-instructed activities and at least 15% off instructed activities. Concessions are not available on group activities or block bookings.

Please note: concessionary visits may be limited to one per day.