Customer notice: Coronavirus latest updates and guidance

During these difficult and uncertain times it is our top priority to protect and care for our residents, employees and customers. For the latest updates, please view more information.

Customer notice: Face Coverings

From Thursday 24 September 2020 we are asking our customers to wear face coverings in our centres at all times other than when actually taking part in physical activity.

We are asking that staff assist by reminding customers to wear face coverings. There are exemptions to who has to wear a face covering:

  • children under the age of 11 (Public Health England do not recommended face coverings for children under the age of 3 for health and safety reasons)
  • people who cannot put on, wear or remove a face covering because of a physical or mental illness or impairment, or disability
  • where putting on, wearing or removing a face covering will cause you severe distress
  • avoid harm or injury, or the risk of harm or injury, to yourself or others - including if it would negatively impact on your ability to exercise or participate in a strenuous activity.

Customer notice: Phoenix Sports and Leisure Centre re-opening from Monday 21 September 2020

The fitness suite, group exercise classes, sports hall and 3G pitch are re-opening at Phoenix Sports and Leisure Centre from Monday 21 September 2020.

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Coronavirus (COVID-19) FAQs - Safety in our facilities

Use of the facilities is a matter of personal choice. The Government has stated its intention to end Shielding from 1 August 2020.

We have implemented a number of measures to make sure your visit is both safe and enjoyable.  All our activities are offered on a pre-booked only basis to ensure we are managing the number of people attending at any one time and allowing for social distancing.  In our centres you will find hand sanitizer stations, cleaning stations for equipment and one way routes.  All of these measures have been implemented to keep you and our staff safe.

We will be notified of any outbreaks and respond accordingly. Customers testing positive for the virus or self-isolating will not be permitted to use the facilities.  

From Thursday 24 September 2020 we are asking our customers to wear face coverings in our centres at all times other than when actually taking part in physical activity.

Gloves are not permitted to be worn by customers in the facility.

We all have a responsibility to keep our facilities safe for use. This includes not attending if you or a member of your household displays any symptoms of Covid-19. Whilst you are here please observe directional signage and social distancing guidelines. There may be some queues to enter buildings, please be patient with us we will be trying to facilitate your access as quickly and safely as possible. Please remember to use hand sanitizer stations and clean your equipment down where required. If you are using the gym please leave your gym towel at home and use the paper towel provided. If you are attending our classes please be aware that we are not providing exercise matts, you will need to bring your own if you want one.  When leaving please follow the one way signage where applicable.